When you get in touch with Trace and Access Experts, we’ll completely address your inquiry about how Trace and Access functions. We’ll set up a time and day that’s convenient for you after the chat if you want us to come out and locate the water leak. We will locate the water leak on the property, attempt to access it, and then produce a thorough report that will be emailed to you for submission to your insurance provider.

When you get in touch with Trace and Access Experts, we’ll completely address your inquiry about how Trace and Access functions. We’ll set up a time and day that’s convenient for you after the chat if you want us to come out and locate the water leak. We will locate the water leak on the property, attempt to access it, and then produce a thorough report that will be emailed to you for submission to your insurance provider.

Your local water company is in charge of fixing the problem if the leak is outside and upstream, or on the street side, of your external water metre. You are not responsible for fixing the problem.

However, if the leak is located between the metre and your property, it is often your responsibility to have it rectified. You might have a special extension or provision in your insurance policy that addresses this issue, so it is a good idea to find out about this before calling us.

If not, we will still visit you, but it’s possible that you won’t be able to get reimbursed by your insurer.

Your local water company is in charge of fixing the problem if the leak is outside and upstream, or on the street side, of your external water metre. You are not responsible for fixing the problem.

Most of the time, the sooner the better! Of course, we would urge you to call them before we arrive at your location and inform them that you have scheduled our services. To file a claim, they will need to be aware of the circumstances around the water leak.

How long will it take to detect the water leak is one of our most often asked questions. Every situation is unique; sometimes we can locate the water leak fast, such as within a few hours of being at the site, but it frequently requires much more time. For this reason, we will always make an effort to arrive early so that we can take our time in locating the water leak.

Why do I need a trace and access report? is a frequently asked question, and the response is: The report is intended to be delivered to your insurance provider and will provide them with all the information necessary to return you to normal as quickly as possible. It contains step-by-step instructions on what has to be done, such as drying out wet areas and performing any necessary building or redecoration work. Of course, the report will just be for your own records if your insurance company isn’t going to be engaged.