Trace and Access Experts Customer Google Reviews
EXCELLENT
Based on 10 reviewsPaul Adshead2023-05-04Great service from Paul Whittington. He came out to our water leak issue on a Bank Holiday and within three hours he had found the leak using electronic equipment. Unfortunately for us, the leak is under the floor of the house. Excavation needed - yuk! I would definitely use his services again.Mick Hollis2022-06-15in my initial call to Trace and Access they provided me with all the relevant information and answered all my queries and questions . Paul the engineer was excellent, arrived when he said he would and was diligent, professional and organised. He located the issue and vey carefully removed a section of plasterboard to reveal the leak. would definitely use them again (but sincerely hope I don't have to)John Marston2022-03-28Paul arrived on schedule and traced a leaking joint under a timber floor. It would have been impossible to find without his expertise and equipment. He was then able to carefully remove the floor to gain access to the joint and cap the pipe. I would recommend his services to any potential clients.penny maguire2021-07-31Very professional company, the work was carried out promptly and the leak identified. I was informed of the progress/problems promptly and in full detail. Highly recommended.Chris B2021-03-01I contacted Paul via email on Friday lunchtime, and received a reply quickly, asking me to call him. Even though he was working in London he offered to call in on his way home. He arrived at around 21:00 and spent roughly 3 hours searching for my leak, which he eventually found and stopped. Paul was very friendly and professional, and kept me informed at all times what he was doing Excellent service, and would gladly use again. C Roberts-Bolton, StonehouseEdward Hart2020-12-02The service received from Trace & Access was excellent. We had been suffering from a malfunctioning boiler due to lack of water pressure, which we presumed was due to a leak. After calling Trace & Access on a Saturday morning, Paul was extremely knowledgeable, talked me through the possibilities, & we arranged for him to come on the Tuesday. Paul arrived promptly on the Tuesday morning, & proceeded to use his kit to do a thorough inspection of the house, which revealed a leaking radiator valve underneath the concrete in one of the rooms. He proceeded to remove enough of the wooden laminate flooring & concrete to be able to expose the fault. He did a good job of stemming the flow of water, told me precisely what was needed to repair the fault, so I could arrange for a plumber to come the following day. Paul was very professional & knowledgeable, did an excellent job, worked in a neat & tidy manner, & left us with all the information we needed to get the leak fixed. A detailed report arrived via email first thing the following morning, which was just what the insurers required for the insurance claim.Saji Daniel Alexander2020-11-22Paul Whittington answered and promptly fixed an appointment for trace and access all within a day of my enquiry . On the day- A very professional service with meticulous analysis of the problem and systematic investigation to get to a diagnosis. Accessing the pipe was done with a great deal of care, ( chipping away slowly but steadily at the concrete) given all the other pipes around the leaking site. Excellent advice on further steps. Paul exuded confidence and utmost professionalism. Report was thorough and sent promptly. All in all a great service and would recommend highlySteve Woodcock2019-08-23Paul was punctual, very thorough and explained what he was doing throughout. Fortunately he was able to find the source of the leak quickly with the minimum of holes in the wall. It was not a cheap visit (which we knew in advance) but hopefully our reduced water bills will soon make up for it and it was a huge relief to find the source of the problem, so very happy to recommend.G3RCQ2019-04-04I am completely satisfied with the service provided by .Paul Whittington. The whole experience provided by Paul was excellent from start to finish -the leak was quickly found. All of Paul's equipment was in pristine condition as were all the tools and even his Van was spotless - showing that Paul is a real professional. Paul has a wealth of experience and passed on a lot of information and guidance in helping with our Insurance claim for damage caused by the water leak. Thanks Paul from David and MareePhil Rimmer2019-01-03I was very impressed with the end to end service from Trace and Access Experts. They were the only company to answer the phone on New Year’s Day and Paul the duty engineer talked me through all the steps for investigation and was very reassuring. We were lucky enough to get an appointment the following day. Paul arrived promptly the next day and applied a very thorough and methodical search to find the source of the escaped water. He had all the expert equipment you could imagine which was again very reassuring. The leak was identified and Paul explained everything very clearly and all steps to resolution and restoration. We also received a very thorough and detailed report. Thanks again.
