Trace and Access central heating leak detection video

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This was a very common scenario for Trace and Access Experts; the client was experiencing an on-going pressure drop on their sealed central heating system and just could not find the cause.  A plumber had suggested a leak under the floor as the most likely reason.

But the insurance company wanted a professional trace and access company to locate the source of the suspected water leak. This is how Trace and Access Experts become involved in this particular job.

Video highlights of the job

One of the first things we did on arrival at the property was to switch on the heating system and determine the pipe runs using a thermal camera – doing this showed that there were no heating pipes under the floor, they were drop fed from above and ran down inside the walls instead.

Sometimes, the leak location shows up on the thermal imagery and is obvious at this point but on this occasion nothing obvious could be seen, so lots of moisture readings were taken of the floors and walls all around the identified pipe runs.

Client didn’t notice any signs of dampness in the concrete floor 

This highlighted a suspicious area near the base of a radiator and further close up testing indicated a probable leak location above the radiator and near the ceiling.

A small patch of plasterboard was removed from the wall and ceiling around the suspect area and a leaking push-fit elbow joint was revealed.

It was then a straightforward job to partially drain the central heating system and replace the joint – no more pressure drops!

This was a very common scenario for Trace and Access Experts; the client was experiencing an on-going pressure drop on their sealed central heating system and just could not find the cause.  A plumber had suggested a leak under the floor as the most likely reason.

But the insurance company wanted a professional trace and access company to locate the source of the suspected water leak. This is how Trace and Access Experts become involved in this particular job.

One of the first things we did on arrival at the property was to switch on the heating system and determine the pipe runs using a thermal camera – doing this showed that there were no heating pipes under the floor, they were drop fed from above and ran down inside the walls instead.

Sometimes, the leak location shows up on the thermal imagery and is obvious at this point but on this occasion nothing obvious could be seen, so lots of moisture readings were taken of the floors and walls all around the identified pipe runs.

This highlighted a suspicious area near the base of a radiator and further close up testing indicated a probable leak location above the radiator and near the ceiling.

A small patch of plasterboard was removed from the wall and ceiling around the suspect area and a leaking push-fit elbow joint was revealed.

It was then a straightforward job to partially drain the central heating system and replace the joint – no more pressure drops!

Our guide to making a trace and access claim

Please look at the flow diagram below.  We hope that it helps you, should you need to action your "Trace and Access Clause" within  your home insurance policy, due to a water leak.  But if you need to speak to someone please get in contact and we will help.

 Trace and Access experts claims journey for central heating leak

Testimonial

I have no hesitation in recommending Trace and Access experts. From my very first phone call to them they were most courteous and polite. A visit was arranged and Paul (Whittington) was, unlike others, prepared to travel some distance to get to me. He was punctual and during the time he spent in my home he displayed exceptional professionalism and expertise in discovering the source of the water damage in the shower room.

His diagnostic report and recommendations was thorough and comprehensive, and his advice and willingness to answer my many questions has been invaluable in helping me deal with an insurance claim. My grateful thanks, Paul
Wendy Morgans

- W Morgans | Swansea , Private Home

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